FAQs

  1. Does Lucille May Market offer gift wrapping?

No one loves a little celebration like the Lucille May Market family. We will joyfully adorn your in-store purchase with some TLC and send you with your gift out in party fashion. Your online and phone orders will be shipped in traditional packaging, but we’d love to include a personal note upon your request.

  1. How do I make a purchase?

We make it easy to shop with Lucille May Market! Purchases can be made in our boutique, by phone, or online. Where there’s a will, there’s a way with shopping! We currently only accept payment in USD.

  1. Can I place an order over the phone?

Of course! Call Lucille May Market during hours of operation, and we will be happy to complete your purchase!

  • Tuesday - Thursday: 10:00 am - 5:30 pm
  • Friday: 10:00 am - 4:00 pm
  • Saturday: 11:00 am - 2:00 pm
  1. Do I need an account to place an order online?

Yes. Out of respect for your privacy and security, all purchases online must be made through our online account system. Perk of this: all billing and shipping information will be saved, making it easier the next time you shop online!

  1. How will I know if my order has been received?

An email of confirmation will be sent out to notify that an online order has been received. We know you’ll be anxious to receive your order, so Lucille May Market will promptly begin working on sending your order out!

  1. What if an item is out of stock?

With the exception of jewelry and accessories, we do not reorder items that have sold out. We like to keep our inventory fresh and updated, so our items are on a first come, first serve basis!

  1. What happens if I notice that my personal information is incorrect after I have completed a purchase?

Please notify the boutique by calling (936)349-0011 as soon as possible. In most cases, we will be able to adjust your information before the item has been sent out!

  1. Can I change my shipping order once my order has been received?

Change of heart on something you didn’t include in your order? Need an item to be shipped elsewhere? Call Lucille May Market, (936)349-0011, as soon as you realize you need to make a change! If we can, we’d be happy to adjust your order accordingly. Orders can only be changed after 24 hours of placing the order.

  1. What happens if I am away when my order is shipped?

FedEx will leave your order at your doorstep. If you know you’ll be away and don’t want the order to be left at your residence, please leave a note for FedEx to try to deliver on another date.

    10. Can you deliver to a different address than my billing address?

Of course! Make sure that you designate a different shipping address when completing your online or over-the-phone order!

    11. How do I receive a refund?

We understand the need for a return, and we’re happy to help you out when something doesn’t fit just right! Our return policy is for store credit or exchange only. We do not refund shipping charges. Customer will only be refunded for price of item and sales tax on item. If you request for an exchange, we will fulfill your need if we have the appropriate inventory levels.  If not, a store credit will be issued.  Restrictions on returns do apply. Items must be:

  • Unworn (without any perfume, cigarette, or other odors)
  • Tags must still be attached
  • Unwashed
  • Undamaged items, in good condition for resale

*** All SALE Merchandise is FINAL SALE****

***All jewelry, handbags, shoes, and accessories are FINAL SALE****

*The customer will be responsible for shipping charges, unless the item is returned for defects or an inaccurate shipment.

    12. Can I return gift certificates?

Gift certificates are final sale. We’d be happy to give you recommendations on how to use that gift certificate, if you find yourself in a bind!

     13. When will I receive a refund for the returned items?

Our return policy is for store credit or exchange only.  Orders are eligible for return if they are received by LMM’s warehouse within 14 calendar days of the original ship date. If items have been worn, washed, tags removed or we do not receive it back at the LMM warehouse before the 14 day allowance from which your order was shipped, your return will be rejected. So please, return your unworn, unwashed, or undamaged goods within 14 days of ship date, and we will happily credit you back with store credit! Please allow for 5-7 days for processing of returns! Please fill out the form that arrived with your shipment with details on your return, or download an additional form here. (link to form)

**All Sale merchandise is Final Sale**

**All jewelry, handbags, shoes, and accessories are final sale**

*The customer will be responsible for shipping charges, unless the item is returned for defects or an inaccurate shipment.

     14. Can I return an item in-store?

Certainly! Please provide original receipt or account information so that we can make the return as easy as possible for you!  Our return policy for returning items in-store is store credit or exchange.  Restrictions on returns do apply. Items must be:

  • Unworn (without any perfume, cigarette, or other odors)
  • Tags must still be attached
  • Unwashed
  • Undamaged items, in good condition for resale; or

*** All SALE Merchandise is FINAL SALE****

***All jewelry, handbags, shoes, and accessories are FINAL SALE****

    15. Are credit card purchases secure?

Always. We respect your identity, and for this reason, we require all online orders to be made through our secure account system. 

    16. Is my personal information kept private?

Lucille May Market will keep all information private. Your shopping habits are safe with us!